Cancellation & Refund Policy

Version: 2026-02-20

Last updated: 2026-02-20

This policy explains how booking holds, rescheduling, cancellation, lesson outcomes, disputes, and refunds are handled on DarsKhana.

1. Booking hold and confirmation

New bookings are first created as held requests pending tutor confirmation.
No charge is taken at hold stage for paid bookings.
During checkout, selected slots are reserved briefly while payment setup completes (currently 15 minute(s), unless changed in platform settings).
After request submission, tutor confirmation is time-limited; booking requests may expire automatically if not confirmed (currently 24 hour(s), unless changed in platform settings).

Rescheduling requires acceptance by the other party (student or tutor).
For paid non-trial bookings, reschedule requests must be made at least 1 hour(s) before the current lesson start.
For paid non-trial bookings, the proposed new time must also be at least 1 hour(s) from the time of request.
A reschedule request can be rejected by the other party; if rejected, the booking may be cancelled under platform flow.
Lessons that have already started cannot be rescheduled.

Completed and expired bookings cannot be cancelled.
For paid non-trial bookings, once lesson time has started, cancellation is not permitted.
For paid non-trial bookings, cancellation outcomes are evaluated against the refund cutoff of 24 hour(s) before lesson start.
For unpaid, trial, or zero-value flows, platform handling may differ from paid-booking rules and may include automatic status changes (for example, auto-cancellation of overdue unpaid lessons).
Within cutoff: late-cancel handling applies. Late cancellation is currently allowed, but may be non-refundable depending on policy outcome.

Attendance is evaluated from platform session events (join, leave, ping) and booking metadata.
A lesson may be marked completed when both participants meet the platform minimum attendance threshold (currently 10 minute(s) each unless changed in settings).
Incomplete outcomes may include tutor no-show, student no-show, both no-show, or connection drop.
Where applicable, incomplete outcomes may trigger automatic financial actions such as charge cancellation or refund workflows.

Before cutoff, paid non-trial cancellations are generally refund-eligible, subject to fraud/dispute/legal checks.
Within cutoff, paid non-trial cancellations are usually non-refundable unless an exception is approved.
For incomplete lessons, refund eligibility is determined by outcome reason and payment state.
Where a case is refund-eligible, refunds may be processed automatically by platform workers where enabled.
Some refunds still require manual support/admin review (for example, provider constraints, exceptions, or failed automated attempts).
Refund timelines depend on payment provider and card issuer processing speeds.
If a refund is approved, users receive a refund confirmation by email.

Disputes are currently available for connection-drop outcomes only.
The dispute window is currently 48 hour(s) from lesson end unless changed by platform settings.
Duplicate active disputes for the same booking are not accepted.

Free-trial bookings (where no payment is charged) do not generate monetary refunds.
Repeated misuse of trial sessions may result in restrictions.

Tutor-side cancellations may trigger student notifications, rebooking support, and account-quality review.
Repeated late cancellations or reliability issues may lead to tutor account restrictions.

If you believe a cancellation or refund outcome is incorrect, contact Admin@darskhana.com with booking ID, lesson date/time, and the issue summary.